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Returns

Due to health & hygiene regulations we are unable to return your product so please choose carefully. Whilst we take the utmost care to ensure that your order is packaged safely, if in the event that your order is damaged, please contact us with photos and description of damage within 10 days of purchase. 

Shipping

All parcels are shipped using Australia Post and within Australia only. For all orders over $80 you will receive FREE STANDARD SHIPPING which is automatically applied at checkout. For all orders under $80, a flat rate shipping charge of $8.95 is automatically applied at checkout. All parcels are packaged in either recycled, eco friendly, compostable or reusable materials.

All orders are processed, packaged and ready for post within 2 days. If you are paying via PayPal, you will receive confirmation once it has been processed by PayPal. Once the product leaves our hands we are not responsible for the postage service, handling or arrival, you will receive your tracking number & reference. Authority to leave is out of our hands, please contact Australia Post if you are not wanting your parcel left.

Click & Collect Available On All Orders

Once your order is placed you will receive an email confirmation. Collection is in Mooloolah Valley, Sunshine Coast, QLD. We endeavor to have all click and collect orders ready for collection within 24 hours of purchase. Please bring proof of purchase along with

you. 

Privacy Policy

Privacy Policy

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the following.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, pone or text messages.

If you don’t want us to process your data anymore, please contact us at contact@ritualwellbeing.com.au

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@ritualwellbeing.com.au

 

We are using third-party cookies from Trustpilot. Trustpilot is a third party platform to obtain reviews about our service and products once a purchase has been made.

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